Privacy Practices in New York

Last updated: October 2026

When you request pest control service, we may collect your name, phone number, email address, and the address where service is needed. We also receive details you choose to provide in a call, email, or website form, such as the pest concern, access instructions, and preferred appointment times. If you book a visit, we may keep appointment and service information, including notes needed to plan or complete the work.

Our website may collect basic technical and usage information, such as browser type, pages visited, and general interaction data, through analytics tools and cookies. This helps us understand how visitors use the site.

Please avoid sending sensitive personal information through a website form or email unless it is needed to respond to your request. We collect information for service and website purposes described here.

NewYork Pest Solutions may rely on outside tools to support scheduling, payment processing, and website analytics. These providers may receive information needed to perform their particular function, such as appointment details or transaction data. Their handling of that information is governed by their own privacy policies and practices, which may differ from ours.

We do not name a specific provider here because the tools used may change. When you use a feature provided through an outside service, review that provider’s privacy information if you want to understand its data practices.

We select tools to help operate our services and website, but we do not control every aspect of a third party’s systems or policies. Questions about information we collect or how we use it can be directed to NewYork Pest Solutions using the contact details in this policy.

We keep personal information for as long as it is reasonably needed for the purpose it was collected. Service records may be retained to support follow-up visits, warranty matters, and recordkeeping or compliance needs. Appointment and communication details may remain in our records while a service request is active and afterward when they are useful for managing the customer relationship or meeting business obligations.

We generally keep website form submissions until the inquiry or request has been resolved, unless a longer period is needed for a related service or legal requirement. You may ask us to delete information, and we will review the request.

Some records may need to be retained for legitimate business, warranty, or compliance reasons. When information is no longer needed, we take reasonable steps to remove or dispose of it.